I coach and lead leaders and their companies on their growth journey from startup to emerging to scaling to enterprise level.
I start with clarifying the customer's key objectives, then orchestrate people, process, and technology through my 7-step pillars to define the differentiating aspects of the business, a wow customer experience, accelerating revenue and decreasing cost and risk. I am a student of the art of business.
I am grounded in servant leadership. I coach and support the development of my colleagues according to each person's unique self. No situation is too complex nor too simple
I offer over 20 years of experience as a Vice President in retail, e-commerce, small business, fashion, SaaS, digital health, insurance, employee benefits and banking supported by an MBA in Finance from Loyola University.
#opentowork #cx #servicedelivery #customersuccess #globalcontactcenters #sixsigma #collaboration #agility #onboarding #renewals #startups, #inclusion
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139
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34
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89
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