V-TecProStop - Serving the DMV area with 35+ years of experience. (Please click on "....Read More")
Please note that every request made to every Pro on Thumbtack costs us money so if you are just looking for general info please look us up on the web. We will contact you back.
PLEASE READ ENTIRE INTRODUCTION BEFORE REQUESTING OUR SERVICES
PLEASE NOTE OUR SHOP LOCATION - Upper Marlboro, MD
We specialize in Custom PC's - New Builds, Re-Builds, Upgrades, Service, and Repair. We also do traditional computers (PC's and Mac'), IT, structured wiring, mesh WiFi systems, and more.
We will keep repeating this list - We do not service or repair:
- Cellphones and Tablets - None ever
- Any Microsoft Surface Products - None ever
- Any Chromebooks - None ever
- Any Game Systems/Game Consoles - None ever
- Monitors/TV's - None ever
- Any non-computer based electronics (including peripherals)
- Any iPod's or MP3 Players - None ever
- No Soldering/Micro-soldering (discontinued as people were refusing to pay for this skilled service)
- No Printer Repairs
- No External Computer Mice/External Keyboards/External Monitors Repairs
- No Physical Hard Drive Repair
- No Liquid Damage Repairs
- No Apple Activation Lock Bypasses - Violation Of Apple's Terms of Service, i.e, not legal
Please note that while Thumbtack gives you preference locations for the service you desire that the work you want may dictate something different. This is why they are called "travel preferences" and not "travel requirements". Many services can be done onsite/in home but some, specifically many physical repairs, are an in shop only service both due to their nature, tools that may be required, and that it can be messy process and we don't want to mess up any surface in your home. Anything less than proper diagnostics and bench testing against known good hardware or with proper tools would be just guessing and we don't guess at problems or solutions. Other things like new system setup, some hardware upgrades (simple RAM, GPU, etc.), software installation/upgrades, network configurations, network wiring, routers, mesh WiFi, new system setup, etc. can be done onsite/ in home. Different situations call for different processes.
Do you want an accurate quote? Provide us with the all the necessary information including:
1) Your Name
2) Your Address (For Onsite Services)
3) Your Phone Number
4) Your E-mail Address
5) Your Device Type (Laptop, Desktop)
6) Your Device Model/Brand
7) Your Device Service Tag Number (Dell)/Serial Number (Everyone Else)
8) Detailed Description of your problem including Error Code, Symptoms, etc.
9) Know that many repairs in order to diagnose will need to be done in shop given the nature of diagnostics.
• On non-working computers the requested info should be on the body of the computer.
• I have asked Thumbtack for years to request this very information.
• If a request is submitted via Thumbtack without a Make, Model and Serial Number typically we will not respond to it. Your Mechanic can't provide an estimate to repair your car if they don't know the brand, year, and model; and as we are a mechanic too, we can't either.
• If you have an error message, provide a screen shot or a photo from your phone; you may send it as a follow up to the ticket once one of our technicians responds.
• If you specifically want a service performed at your location please note this in your request. ***Note - due to the nature of diagnostics and repairs most hardware repairs are done in shop thus not all services can be done in home.
PRICING:
1) Our hourly rate is $85/hour. We are not the cheapest but we are not the most expensive. We are one of the best in the DMV region.
2) Services performed at your home may include a travel fee for any trip over 20 miles or 30 minutes (which ever comes first) and is billed at the our hourly rate (this is one way - there are exceptions see all of our legal info in the questions at the bottom).
3) We do offer remote services but in this day and age of scams we insists with meeting with all clients first.
4) Computers and/or Equipment left with us over 30 days after service completion will be classified as abandoned and may be recycled or sold.
5) All communications are billable time as a service.
V-TecProStop
We have 35-plus years of experience and are located conveniently in Upper Marlboro, MD. We provide IT and computer services and tech support for residential and commercial customers in the DMV area (DC, Metropolitan MD, Northern VA) and sometimes beyond. We are a company that takes the time to ensure your technology issue has been resolved to your satisfaction.
A few of our services:
- Hardware / Software Upgrades & Installation
- Mac & PC / Notebook Repair & Service
- Custom PC Builds
- Computer Case Cleaning / Fans / Heatsinks / Vents, etc.
- Virus / Spyware / Trojan Removal
- Deal with Scammers - Fake Microsoft/Fake PC Support/Fake Amazon/Fake Geek Squad Scam Emails, Browser Hijacks, etc.
- New Computer Setup / Operating System Installation
- Printer Setup
- Wireless Setup / Troubleshooting
- Data Backup / Recovery (Soft Recovery) / Transfer
- Remote Desktop
- Network Setup
- Server Setup / Support
- Commercial/Residential Structured Wiring
- Solar Panel WiFi/Network connect
- And more, just ask
We do not service or repair:
- Cellphones and Tablets - None ever
- Any Microsoft Surface Products - None ever
- Any Chromebooks - None ever
- Any Game Systems/Game Consoles - None ever
- Monitors/TV's - None ever
- Any non-computer based electronics (including peripherals)
- Any iPod's or MP3 Players - None ever
- No Soldering/Micro-soldering (discontinues as people were refusing to pay for this skilled service)
- No Printer Repairs
- No External Computer Mice/External Keyboards/External Monitors Repairs
- No Physical Hard Drive Repair
- No Liquid Damage Repairs
- No Apple Activation Lock Bypasses - Violation Of Apple's Terms of Service, i.e, not legal
We strive to provide the best customer service possible by offering fair and honest solutions to your problems. And we do our best to communicate in a way that all of our clients can understand without having to know all of the technical jargon. We enjoy working with and taking the time to educate our clients in current technology while meeting their technology needs. We also enjoy helping people of all ages and have clients ranging in age from mid-20’s to late-80’s all with varying degrees of tech savviness. And just and FYI, for us when you are having an issue we firmly believe in the philosophy that there are no dumb questions just as there is no job that is too small so please don’t hesitate to ask.
We service and repair both Mac’s and PC’s. We also do full custom computer builds. We will always provide an honest assessment of both the problems and the solutions. In today’s digital world it is easy to underestimate the impact that our devices have. From important pictures to music to documents we understand the importance of the files that you have collected. Whether it is recovering a profile to move to a new machine or getting a broken one up and running we understand the sense of panic of not having those files can cause. Many services can be done onsite, upgrades (hardware, software), installations, etc. but some services must be done in shop, diagnostics/repairs, data transfers/migration/cloning, PC builds/rebuilds, etc.
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