I will go out of my way for my customer. If my client has no heat at night or on a weekend I go to a supplier that has 24/7 service to get the parts they need to get the heat going. Many companies won't do this, they will wait until Monday morning to get you going.
Helping my clients, many times when they call me it's because they have an emergency. No heat or a/c or hot water and they are worried it can't be fixed. I love the look on their face when I tell them it WILL be fixed in an hour or two. Also the feeling I get KNOWING that I can have it fixed like I just told them.
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